Return Policy
15 days money-back policy*
To avail of our money-back policy, the return should be requested within 15 days after receiving the product. On receipt of the returned item, it goes through a formal quality check. If the item is damage-free, we will initiate the refund process and you will receive the amount within 5-7 days.
Will I have to pay for the shipping back to Decordec?
We offer FREE Return Shipping. We will get the item picked up on your behalf from your place at a mutually decided time. If you choose to self-ship the item, dispatch it within 48 hours of raising the return request.
How do I return a rug to Decordec within 15 days?

• The return request must be raised within 15 days, after receipt or order
• Call us at +91-9891332338 or email at shop@decordec.com
• Within 3-4 working days. We will get the item picked up on your behalf from your place at a mutually decided time.
• Whenever you choose to self-ship the item, dispatch it within 48 hours of raising the return request.
• Ready your rug in the original packing material.
• In case the packing material is damaged, please discuss it with the Customer Service Team. Please securely pack the rug and seal the package before the pickup person arrives at your doorstep.
• Please collect an acknowledgement (pickup receipt on paper/photo of tracking number/SMS confirmation of pickup)
• Normally it takes around 8-10 days on receipt of the returned item.
• Once the item is received at our warehouse, it goes through a quality check. If the item is damage-free, we will initiate the refund process within 15 days after receiving the item at our warehouse.
• You may choose to either make another purchase using the same or get the amount refunded to your bank account.
• For cash on delivery orders, the refund will be processed to your bank account.
• For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

Terms & Conditions

• Return the item within 15 days of the receipt.
• Return in the same condition in which it was delivered to you.
• Do not use, wash, alter/tamper or soil the rug.
• A damaged item will not be eligible for return.
• Item must have the original packing, labels and tags intact. An altered and illegible serial number will also void the return.
• We will initiate the refund or replacement once the item passes through quality inspection.
• In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at shop@decordec.com. We will replace it without any cost after examining the returned items.
• India: The “15 Days Money Back Policy” is valid for purchase within India only (Not applicable for custom / offline orders rugs).
• International- Return policy applies to manufacturing defects only.
• A customer can initiate a return up to twice within a period of six months. After two returns, the customer will be required to bear the freight charges associated with their returns.